Hi, I am Nelson Smith. If you encounter the "Outlook working offline" message, you won't have access to send or receive emails. To resolve this, follow these steps: 1) Open Outlook and click on the "Send/Receive" tab. 2) Uncheck the "Work Offline" option. 3) Restart Outlook if the issue persists. 4) Verify your internet connection. Ensure you're connected for seamless online Outlook functionality.